Privacy Policy candy918
We respect your privacy and are committed to protecting every piece of personal information you share with us. This policy clearly explains how your information is collected, used and kept safe.
Your Privacy Is Our Priority
candy918 sets high standards in user data management, in line with best practices of the international online gambling industry.
Layered Data Security
Every piece of personal information you provide to candy918 is encrypted using industry-standard SSL technology. Your data cannot be accessed by unauthorised parties.
No Data Sales
Your personal information will not be sold, rented or shared with third parties for marketing purposes without your explicit consent. Your privacy is not a commodity to us.
Full Control in Your Hands
You have the right to access, correct or request deletion of your data at any time. candy918 provides a straightforward process for managing your privacy preferences.
Limited Data Use
We only use your data for the purposes stated in this policy — nothing more. Every use of data has a legitimate and accountable purpose.
Cookie Transparency
We clearly explain what cookies are used on the candy918 platform, what they are used for and how you can control them. There are no hidden cookies or undisclosed tracking.
Reasonable Retention Period
Your data is only kept for as long as necessary for the stated purposes or as required by applicable international licensing compliance requirements.
candy918 ("we", "our platform") operates this website under international licensing and takes the privacy of every user who registers or visits our platform seriously. This Privacy Policy explains what information we collect, why we need it, how we use it, who we may disclose it to, and what your rights are as a user. By using candy918 services, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform.
1. Information We Collect
When you register an account, use our services or contact candy918 customer support, we may collect the following categories of information:
- Identity information — full name, date of birth, identification card number (MyKad) or passport, and residential address. This information is required for age verification and compliance with applicable international licensing requirements.
- Contact information — email address, mobile phone number, and preferred communication language.
- Financial information — details of the payment methods you use such as Touch 'n Go eWallet, DuitNow, online banking (FPX) or cryptocurrency (USDT, BTC, ETH). We do not store credit card numbers directly on our servers.
- Platform usage data — gaming activity records, deposit and withdrawal history, session time logs, and your game preferences.
- Technical information — IP address, web browser type, device operating system, and cookie data related to your session.
2. How We Use Information
The information you provide to candy918 is used for the following purposes only:
- Verifying your identity and age when registering a new account.
- Processing deposits and withdrawals securely through supported payment methods.
- Providing responsive 24/7 customer support in Malay and English.
- Sending transaction notifications, bonus promotion information and updates related to your account.
- Monitoring suspicious activity for fraud prevention and anti-money laundering purposes.
- Meeting compliance obligations under applicable international licensing requirements.
- Improving the platform, user interface and overall gaming experience based on anonymised usage patterns.
- Running responsible gambling programmes, including monitoring betting patterns that may indicate addiction risk.
3. Information Sharing
candy918 does not sell or rent your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:
- Third-party service providers — payment processors, identity verification service providers, and technology companies that help us operate the platform. All such parties are bound by strict confidentiality agreements.
- Legal and regulatory requirements — when we are required to do so by court order, regulatory bodies or applicable international licensing compliance requirements.
- Fraud prevention and security — to bodies responsible for addressing financial fraud, money laundering or cybersecurity threats where there is a clear and justified need.
- Business transfers — in the event of a merger, acquisition or business restructuring, user information may be transferred as part of the business assets, with prior notice given to users.
4. Data Security
candy918 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or disclosure. These measures include:
- SSL/TLS encryption for all data transmission between your device and our servers.
- Encryption of stored data using current encryption standards.
- Role-based access controls ensuring only authorised personnel can access user data.
- Intrusion detection systems and security monitoring operating around the clock.
- Two-factor authentication for user accounts as an additional layer of protection.
- Regular internal and external security audits to identify and address system vulnerabilities.
While we take all reasonable steps, no security system can be fully guaranteed. You also have a responsibility to keep your candy918 account password confidential and not share it with anyone.
5. Cookies and Tracking Technologies
The candy918 platform uses cookies and similar tracking technologies to keep the platform functioning properly and to provide a better user experience. The types of cookies we use are:
- 🆕 Essential cookies — required for basic platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies — collect information about how visitors use our platform in anonymous form to help us improve our services.
- Functionality cookies — save your preferences such as interface language and display settings so you do not need to set them again each time.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the candy918 platform.
6. Your Rights
As a candy918 user, you have the following rights regarding your personal information. To exercise any of these rights, contact our customer support team.
Access
Request a copy of the personal information we hold about you at any time.
Correction
Correct information that is inaccurate or incomplete in your account profile.
Deletion
Request deletion of your data, subject to applicable data retention obligations.
Restriction of Processing
Request that we restrict the processing of your data under certain specified circumstances.
Data Portability
Receive your data in a machine-readable format for transfer to another service.
Objection
Object to the processing of your data for direct marketing purposes or automated profiling.
7. Data Retention
candy918 keeps your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable legal and international licensing requirements. Generally:
- Active account data is kept for as long as your account remains active on the candy918 platform.
- Financial transaction records may be kept for the period specified by applicable international licensing compliance requirements.
- Communication logs with customer support are kept for a reasonable period for reference and service improvement purposes.
- After account closure, data that is no longer required will be deleted or anonymised in accordance with our internal procedures.
8. Changes to the Privacy Policy
candy918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform functionality. Whenever a material change occurs:
- We will update the "effective" date at the top of this policy.
- A notification will be displayed on the platform or sent by email to registered users.
- Continued use of the candy918 platform after such notification means you accept the latest version of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights under this Privacy Policy, please contact the candy918 customer support team:
- Support Email: [email protected]
- Live chat: Available 24/7 via the live chat icon on our platform
- Service language: Malay and English
We will do our best to respond to all privacy-related enquiries thoroughly. For formal requests to exercise rights such as data access or deletion, please clearly state the type of request and your account details to help speed up the review process.
Ready to Play with Confidence?
candy918 protects your privacy at every step. Register an account today and enjoy an online gambling platform that values your data security as much as your gaming experience.