Frequently Asked Questions candy918
Complete Answers for Malaysian Players

Identity verification, or KYC, is a standard security measure used by online gambling platforms. At candy918, this process ensures your account is not misused by others, protects your funds, and meets the international licensing requirements we follow. It also allows withdrawals to be processed faster without delays.

Typically, candy918 will request verification before processing your first withdrawal or when there is unusual account activity. You may be asked to submit a valid copy of your MyKad or passport. This is standard procedure to ensure the security of all transactions in your account.

If your document is rejected, candy918 will inform you of the reason. Common reasons include a blurry image, an expired document, or mismatched information. Make sure the uploaded photo is clear and all details are readable. Contact our customer support via 24/7 live chat if you need further guidance.

Yes, this is an important requirement at candy918. The name on your account must match the name registered on the e-wallet, bank account, or crypto wallet you use for deposits and withdrawals. A name mismatch may cause withdrawals to be delayed or rejected for security reasons.

candy918 protects all documents and personal information using data encryption and strict security protocols. Your information will not be shared with third parties without your consent, except when required by licensing authorities. You may refer to our Privacy Policy for details on how we handle your data.

Yes, but wagering requirements must be met first. candy918's welcome bonus offers 150% on the first deposit up to RM300, with the condition that the bonus must be wagered 25 times before winnings from the bonus can be withdrawn. For example, if you deposit RM100, you receive a bonus of RM150 — giving a balance of RM250 — and the wagering requirement is RM150 × 25 = RM3,750.

The minimum withdrawal amount at candy918 is RM50 for all available payment methods — including Touch 'n Go eWallet, DuitNow, FPX (online banking) and cryptocurrencies such as USDT, BTC and ETH. Make sure your account balance is sufficient before submitting a withdrawal request.

Withdrawals at candy918 typically take between 30 minutes to 3 hours to process. This includes internal review and processing time by the payment provider. If your withdrawal takes longer than expected, please contact our customer support via 24/7 live chat for a status check.

As a security best practice, candy918 recommends withdrawing to the same account or method you used for your deposit. This helps prevent fraud and speeds up the withdrawal verification process. If you need to change your withdrawal method, please contact our support team first for guidance.

candy918 accepts a range of deposit methods suited for Malaysian players: Touch 'n Go eWallet, DuitNow, FPX (online banking) via major local banks, and cryptocurrencies including USDT, BTC and ETH. All methods support a minimum deposit of RM50.

candy918 does not charge any processing fees for deposits via Touch 'n Go eWallet, DuitNow, or FPX. For crypto deposits, please note that network fees (gas fees) charged by the respective blockchain apply, and these are beyond candy918's control. Check the current network fees before making a crypto transaction.

Deposits are usually processed automatically within a short time. However, if your deposit is delayed, the following steps may help: first, check your bank or e-wallet statement to confirm the transaction was successful. Then take a screenshot of the payment proof and contact the candy918 support team via 24/7 live chat with that proof. We will investigate and resolve the issue as soon as possible.

To deposit via FPX at candy918: log in to your account, go to the Deposit section, select "FPX / Online Banking", enter the deposit amount (minimum RM50), choose your bank from the available list, and follow your bank's instructions to complete the payment. Once the transaction is successful, your candy918 account balance will be updated automatically.

The minimum deposit at candy918 is RM50 for all payment methods, whether you want to play online slots, live casino, sports betting or card games such as Dragon Tiger and baccarat. There is no different minimum by game category — all start at the same RM50.

Signs of problem gambling include: frequently borrowing money to gamble, neglecting family or work responsibilities, being unable to stop even when wanting to, lying about gambling activity, and betting with money meant for daily needs. If you or someone you know shows these signs, candy918 encourages you to seek support immediately. ❤️

candy918 encourages players who need help to reach out to responsible gambling support organisations in Malaysia. You can also contact our support team 24/7 via live chat for information on deposit limit tools or account suspension options. Seeking help early is a smart and courageous step.

The age requirement of 21 is an absolute condition at candy918 to ensure our platform is used by adults who are fully responsible for their decisions. This is in line with the international licensing standards we adhere to. Any account found to be held by an underage individual will be terminated immediately and funds will be returned according to the set procedures.

Yes, candy918 provides deposit limit tools as part of our commitment to responsible gambling. You can contact our support team to set a deposit limit for a specific period. This is an effective way to keep gambling a controlled leisure activity that does not affect your finances.

Yes. If you feel you need a break from gambling, you can contact candy918 via live chat or our support email to request a temporary account suspension. We will process this request promptly. We respect players' decisions to take a break and will provide support throughout the process without any obstacles.

candy918 is accessible on almost all modern devices — Android phones, iPhones, iPad tablets, laptops, and desktop computers. Supported browsers include Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, we recommend using the latest browser version and a stable internet connection.

If the candy918 site loads slowly, try these steps: first, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy & Security → Clear Browsing Data. Then reload the page. If the issue persists, try using a different browser or check your internet connection. Restarting your Wi-Fi router also often helps.

If your internet connection drops during a game session, candy918 uses servers that record every round transaction in real time. The outcome of any round that had already started before the disconnection will be recorded and your balance updated when you log back in. If you have any doubts about a transaction after logging back in, contact our support with the time and game details for a review.

Yes. The candy918 website is built with a responsive design and works well on mobile browsers without needing an app download. Simply open your browser — Chrome, Safari, or Firefox — enter the website address, log in, and start playing. All slots, live casino, sports betting, and card games are fully available on mobile.

Adding candy918 to your phone's home screen gives you quick access just like an app. In Chrome (Android): open the candy918 site, tap the three dots (⋮) at the top right corner, and select "Add to Home Screen". In Safari (iPhone): tap the Share icon (box with an arrow pointing up), scroll down and select "Add to Home Screen". The shortcut icon will appear on your home screen.